Last updated: April 26, 2025 · Effective: April 26, 2025
We want you to feel confident about subscribing to Stickman. Please read this policy carefully before purchasing a plan.
Quick Summary (not a substitute for the full policy)
This Refund & Cancellation Policy applies to all paid subscription plans (Pro and Business) offered by Stickman. Free plan users are not subject to billing and therefore not covered by this policy.
Stickman is a software-as-a-service (SaaS) product. All subscriptions are prepaid and grant access to the platform for the billing cycle purchased (monthly or annual). Because the Service is delivered digitally and access begins immediately upon payment, subscriptions are subject to the conditions below rather than a blanket right of return.
Where a free trial period is offered, you will not be charged until the trial ends. You may cancel during the trial at no cost. If you do not cancel before the trial expires, your chosen plan will be charged automatically.
You may cancel your subscription at any time from Account Settings → Subscription → Cancel Plan. • Monthly plans: cancellation takes effect at the end of the current monthly billing period. You retain full access until that date. • Annual plans: cancellation takes effect at the end of the current annual billing period. You retain full access until that date. No cancellation fees are charged.
Stickman does not offer pro-rated refunds for unused portions of a billing period once a payment has been processed. This applies to both monthly and annual plans. Example: if you subscribe to an annual Pro plan and cancel after 3 months, you retain access for the remaining 9 months but are not refunded for those 9 months.
We will issue a full refund in the following circumstances: (a) Technical failure: if the Service is completely inaccessible or non-functional due to our error for more than 72 consecutive hours during your billing period and we are unable to restore access, you may request a pro-rated refund for the affected period. (b) Duplicate charge: if you were charged twice for the same billing cycle due to a payment processing error, the duplicate amount will be refunded within 7 business days. (c) Unauthorised charge: if a payment was made without your authorisation (and promptly reported to us), we will investigate and refund if the claim is validated. (d) Within 24 hours of first payment: if you subscribed for the first time, did not use the paid features, and request a refund within 24 hours of the initial charge, we will issue a full refund as a goodwill gesture (one-time per account). Refund requests must be submitted to support@stickman.space within 14 days of the charge.
Approved refunds are processed to your original payment method. Processing time: • Credit/debit cards: 5–7 business days after approval. • UPI: 1–3 business days after approval. • Net banking: 3–5 business days after approval. Stickman will send a confirmation email to your registered address once the refund is initiated. The actual credit date depends on your bank or payment provider.
If you downgrade from a higher-tier plan to a lower-tier plan mid-cycle, the change takes effect at the start of the next billing period. You are not refunded the price difference for the current period.
Upgrading to a higher-tier plan takes effect immediately. You will be charged a pro-rated amount for the remainder of the current billing period, calculated as: (Days remaining ÷ Days in period) × (New plan price − Current plan price)
If we terminate your account for violation of our Terms of Service (e.g., fraudulent use), no refund will be issued. If we terminate your account without cause, you will receive a pro-rated refund for the unused portion of your current billing period.
All subscription prices are inclusive of applicable Goods and Services Tax (GST) at 18%. Refunds will include the GST component. A credit note will be issued in accordance with Section 34 of the CGST Act 2017 for any refunds processed.
Nothing in this policy limits your rights under the Consumer Protection Act 2019 or any other applicable Indian consumer protection laws. If you believe you have a valid claim not addressed here, you may contact the National Consumer Disputes Redressal Commission (NCDRC) or file a complaint on the Government of India's INGRAM portal.
To submit a refund request or ask questions about this policy, email us at support@stickman.space with subject line "Refund Request – [your account email]". We aim to respond within 2 business days.